Conflict is inevitable, but you can respond to it in a constructive way. In this presentation for CharityVillage, Sarah explains the 6 challenges of difficult conversations, constructive and destructive behaviours in conflict, the mediation framework, and how psychological health and safety can help reduce conflict in the workplace.
With different personalities, work styles, and values, we’re bound to get in disagreements in our workplace. Conflict is inevitable, but ineffective responses to it are preventable. In this session, we’ll look at some of the ways conflict can escalate and what you can do to de-escalate it and make it a productive experience to foster better participation, engagement, and a stronger organizational culture.
Access the additional materials and the downloadable slide deck here.
Read Sarah’s companion article for CharityVillage: Avoiding a difficult conversation? 5 suggestions to make conflict a constructive experience.
If you need more help dealing with conflict in your organization, we’re here for you.
